Breakdown assistance - webAsistencia
Servicio-Asistencia en viaje
Wherever you might be in the world, we will solve any type of problem that your vehicle or the people in it might face on your journey. 2.5 million customers now trust us.
Offering such a high-quality service is possible due to the fact that:
- We offer you a team of multilingual professionals 24 hours a day 365 days a year. We also have a network of 1,600 partners offering tow truck, taxi, hotel, medical services, etc.
- We use the very latest technology to monitor the service we offer minute by minute, maintaining an open channel of communication with the customer and integrating this technology into a process that ensures continuous improvement of the service.
- Our customer-centred approach allows us to apply formulas that allow the journey to be continued as soon as possible. This is shown by the fact that our average tow truck arrival time is 28 minutes or that 42 % of repairs are carried out at the roadside.
- Our customers have given a score of 9.2 out of 10 to our customer service by telephone and 9.3 out of 10 to our partners.
- We adapt the service so that customers can enjoy all the benefits we offer in a way that matches their own personal requirements.