Privacy policy

The purpose of this Privacy and Security Policy is to enable Línea Directa Asistencia S.L.U. (hereinafter Línea Directa Asistencia) domiciled in Madrid, Calle Ochandiano nº 12, Floors 1 and 2, Parque El Plantío, 28023 Madrid with NIF B-80136922, registered in the Madrid Mercantile Register, volume 4453, folio 108, page M-73796 to inform the Privacy and Security Users, whose personal data has been processed, that they can feely and voluntarily decide if they wish to provide Línea Directa Asistencia, as the owner of their files, with any personal data that might be requested from them.

All personal details, requested for the purpose of being able to offer the services or provided or generated subsequent to the period relating to the contractual relationship, will be processed for the purposes shown below:

For processing, providing information on and offering the services requested and controlling them, in addition to the fulfilment of Línea Directa Asistencia’s legal obligations (consent required).
The completion of studies, statistical models, scoring and surveys on the quality of the service offered (consent required).

All your personal data must be provided for us to be able to attend to your request or contractual relationship.

For the fulfilment of the purposes described above, the data provided might be administered by third-party partners or suppliers of Línea Directa Asistencia, who, as a result of the procedures required in offering the services, are also involved in processing them.

We also wish to point out that your data will be forwarded to Línea Directa Aseguradora S.A., the entity that has offered you this service as its policyholder, in order to keep track of any future contracts, conduct statistical studies and control the quality of this service. 

The Policyholder must notify Línea Directa Asistencia in the event that there occurs any type of variation in the data forwarded to Línea Directa Asistencia that is to be processed in accordance with the stipulations of this clause. Furthermore, in the event that data is supplied from a third-party, consent must have been granted from the latter and he or she must have been sent these clauses and agreed to them. 

The Policyholder gives permission for his or her data to be processed according to the terms described and will always have the option of modifying the marketing preferences at any time, in addition to exercising his or her rights of access, rectification, cancellation and opposition, in accordance with the stipulations of the current legislation, by writing to LÍNEA DIRECTA ASISTENCIA, in Tres Cantos, Madrid, Ronda de Europa 7, or by forwarding an email to departamentolegal@lineadirecta.es

The Línea Directa Group consists of the following companies: Línea Directa Aseguradora  S.A., Línea Directa Asistencia  S.L.U., Motoclub  LDA S.L.U., Centro Avanzado de Reparaciones  S.L.U., Ámbar Medline  S.L.U., Fundación Línea Directa and LDActivos  S.L.U.

The latest detailed information on the entities that form part of the Bankinter Group can be found at the following link: www.bankinter.com by accessing the “Corporate information” option, selecting the “Corporate Governance” tab and then the “ Subsidiaries and Affiliates” section.

 

Customer Service for the renewal of the driving licence for drivers from EU countries in Spain

Línea Directa Asistencia attaches huge importance to the quality of its customer service, and therefore, with regard to the Driving Licence Renewal Service for drivers from EU countries residing in Spain, in order to facilitate the processing of any complaints that might arise, offers them: 

The Customer Service Department which can be contacted by telephone, fax, email or by post.
 

C/Ochandiano, 12 Floors 1 and 2

28023 Parque El Plantío (Madrid)

TL. 902 325 325

Fax: 91 714 11 97

e.mail: reconocimientos@ldasistencia.com

© LINEA DIRECTA ASISTENCIA S.L.U. ©